At Syna Worlds UK Shop, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return and refund policy. Please read the following guidelines to understand our process.
1. Return & Exchange Eligibility
Syna Worlds UK does not offer exchanges on International orders.
Missing Items
- If only one product was sent missing: the customer needs to provide a photo of all the items received with the shipping label.
Lost Packages
- If the whole parcel is lost: the parcel was marked delivered but declared not received, evidence of customer refund is required (a snapshot).
2. Exchanges
Syna Worlds UK does not offer exchanges on International orders.
3. Damaged or Incorrect Items
If your customers receive a product that is damaged or defective, Syna Worlds UK will gladly issue a full refund (product cost + shipping cost) or reshipment as long as it’s within 7 days of an order being delivered. The only requirement is proof of the damaged or defective product (photo or video), shipping slip, and barcode along with the request. You can send the image and/or video to your dedicated support.
Scratches and dents are not covered by the damage policy. If your item requires additional packaging, please contact your account manager to discuss packaging optimization details and associated costs. If you have any questions, please contact us at and we will try our best to assist you with this matter. Shopsynaworlduk@gmail.com
Questions?
If you have any questions or concerns, please contact us at Shopsynaworlduk@gmail.com